Phoenix Car Rental - BAD CUSTOMER SERVICE!!!
I rented a car from the East McDowell location and the service was HORRIBLE..They Do Not Have ANY customer service knowledge whatsoever.
The first car they gave me was a piece of ***.. It drove rough but after the check engine light came on was worse. I called the location to try to exchange it and they were rude about it then told me to check the gas cap AND HUNG UP ON ME.. So I did when I got to work and it was tight but after work on the way home it kept trying to die..
I then called them back and they said to bring it back in.. At the end when I dropped off the second car I was charged for insurance even tho I have full coverage.. I went back several different times trying to prove that I already have insurance but each time they would tell me that they needed this or that and then finally telling me TOO BAD.
I WILL NEVER rent another car there again!!!I DO NOT RECOMMEND renting a car from them..
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